What is Moveworks?

Moveworks is an enterprise AI assistant that sits in the collaboration tools employees already use — Microsoft Teams, Slack or a web browser — and handles requests across IT, HR, finance and beyond in natural language. Rather than routing employees to portals and forms, it interprets intent, searches across connected enterprise systems and takes action autonomously. Password resets, software access provisioning, policy questions, PTO queries, expense reports — Moveworks handles them end-to-end without a human in the loop.

The platform was founded in 2016 and was backed by Lightspeed, Bain Capital Ventures and others. ServiceNow announced the acquisition in March 2025 at a reported $2.85 billion, and closed it on 15 December 2025. Just two months later, in February 2026, ServiceNow launched ServiceNow EmployeeWorks — the Moveworks-powered conversational front door for the entire ServiceNow platform. Moveworks continues to be sold as a standalone product within the ServiceNow portfolio.

The ServiceNow integration — what it means in 2026

The strategic logic is straightforward: ServiceNow built the world’s most powerful enterprise workflow and automation platform; Moveworks built the world’s best conversational front end. Together, EmployeeWorks connects Moveworks’ conversational AI and enterprise search with ServiceNow’s unified portal, autonomous workflows, role permissions, audit trails and governance controls. The result, per ServiceNow, is “one of the first AI front doors that doesn’t just summarise — it completes the work.”

Customers like Siemens Healthineers report saving 5,000 employee-hours per month via their Moveworks-powered “Ada” assistant, with 91% satisfaction scores. CVS Health, Toyota and Unilever are among the 250+ organisations already using both platforms together. For existing ServiceNow customers this is an amplification of investments already made — same governance, same workflows, dramatically lower barrier to use them.

Core features

AI Assistant & Reasoning Engine

The AI Assistant is the front-end employees interact with. The Reasoning Engine underneath it is the key differentiator: it interprets natural-language intent, plans the steps needed to resolve the request and executes actions across connected systems — Workday, Salesforce, ServiceNow, SharePoint, Jira — without requiring human involvement at each step. This agentic reasoning is what separates Moveworks from a traditional chatbot.

Enterprise Search

Moveworks’ deep enterprise search spans knowledge bases, documentation, policies, past tickets and people directories across 100+ connected sources. Employees get a single query interface that returns contextually relevant, permission-aware answers — not a list of links to explore. The search capability is a core reason nearly 90% of customers deploy it company-wide rather than for a single department.

ServiceNow EmployeeWorks

Launched February 2026, EmployeeWorks embeds Moveworks directly into ServiceNow Employee Center and Employee Center Pro, replacing the default Virtual Agent. IT requests, HR cases, policy queries and procurement inquiries all start from the same conversational interface and are routed into ServiceNow’s governed workflows for completion. The Level 1 Service Desk AI Specialist — an autonomous agent that handles password resets, access provisioning and network troubleshooting end-to-end — was in controlled availability at launch and expected in general availability Q2 2026.

Moveworks scorecard

Overall score averages the eight category scores above, weighted toward enterprise employee-experience priorities.

Moveworks pricing

Moveworks does not publish pricing — the pricing page returns a 404 as of 2026, and ServiceNow’s site lists no dollar figures for Moveworks as a standalone or integrated product. All deployments are enterprise sales-led with custom quotes. The platform is positioned as a significant annual investment rather than a lightweight subscription, consistent with the customer profile of 350+ large enterprises. Budget for a full enterprise procurement cycle and professional services on top of licence cost.

No public pricing exists; engage the ServiceNow/Moveworks sales team for an accurate quote based on employee headcount and deployment scope.

Pros & cons

Who should use Moveworks?

Moveworks is the ideal choice for large enterprises that want to give every employee a single, intuitive AI front door for IT, HR and beyond — and for existing ServiceNow customers in particular, where the EmployeeWorks integration turns a workflow investment into an employee-experience transformation. It’s the right pick if adoption rates matter, if you want an assistant employees will actually use daily rather than avoid, and if your ITSM infrastructure can support the governance layer. If you’re outside the ServiceNow ecosystem and pricing transparency is essential, look carefully at how the roadmap prioritises non-ServiceNow integrations over time.

Frequently asked questions