What is Maven AGI?

Maven AGI is an enterprise AI agent platform built from the ground up to resolve customer support queries rather than just deflect them. Founded in Boston in 2023 by Jonathan Corbin (ex-HubSpot VP of Customer Success), Sami Shalabi (Google, MIT, 50+ patents in AI) and Eugene Mann (Stripe, Google applied ML), the company was born from the founders’ direct frustration with how poorly existing tools handled the complexity of enterprise customer operations.

The platform uses a multi-step proprietary enterprise search engine as its foundation — first finding the right answer, then validating it against other documents, then checking it against newer content for accuracy, and finally using generative AI to produce a personalised response. This architectural choice is the primary reason Maven achieves resolution rates that traditional chatbots cannot match. Legacy chatbots typically achieve 10–30% deflection. Maven customers routinely achieve 80–93% autonomous resolution.

Funding & momentum

Maven raised $28M in Series A in 2024, followed by a $50M Series B in June 2025 led by Dell Technologies Capital, with Cisco Investments, SE Ventures (backed by Schneider Electric), and returning investors Lux Capital, M13 and E14 joining. Total funding stands at $78M. Notably, several Series B investors also became customers and partners — a signal of genuine platform confidence. Maven achieved ISO/IEC 42001 certification (the international standard for AI management systems) and joined the IBM watsonx Orchestrate Agent Catalog in 2025, broadening its enterprise distribution. In 2026 it was named to The Agentic List in the CX Agents category.

Core features

Enterprise search & resolution engine

Maven’s multi-step search doesn’t just find an answer — it validates accuracy against other sources, checks against newer documentation, then generates a personalised response grounded in truth. This four-step approach is what separates it from simpler RAG implementations and keeps hallucination and compliance-breach risks low even for complex, multi-step queries.

AI Agent Designer

The Agent Designer lets teams build, fine-tune, test and monitor agent behaviour. Agents can be deployed across voice, chat and email channels from a single interface, with the ability to take real actions — not just answer questions — in connected systems like Salesforce, Zendesk, Freshdesk, Genesys and Twilio.

Maven Voice

Launched in 2025, Maven Voice is the AI agent for live calls — designed to understand context, respond naturally in any situation and maintain the same resolution-focused approach as the text-based agents, across more than 50 languages.

Ask Maven (CX analytics)

Ask Maven lets support leaders and CX teams query their support data in plain English — “Why did sentiment drop last week?” or “Which issues drive repeat contacts for enterprise customers?” — and get instant, grounded answers with charts and breakdowns. It understands topics, sentiment, automation versus human handling and performance metrics together, making it a genuine analytics tool rather than a dashboard layer.

100+ pre-built integrations & fast deployment

Maven ships with 100+ out-of-the-box integrations, enabling customers to go from purchase to live in days rather than weeks or months. K1x (a FinTech) was live within one week and achieved 80% resolution — a 10x improvement over their previous AI. Mastermind reached 93% live-chat resolution within six weeks.

Maven AGI scorecard

Overall score averages the eight categories; platform maturity is weighted appropriately for a company founded in 2023.

Maven AGI pricing

Maven AGI does not publish pricing — all plans are enterprise, sales-led and custom-quoted. Given the Series B funding scale, customer profile (publicly traded enterprises among them) and the resolution-outcomes-based positioning, expect pricing in line with other enterprise CX AI platforms — significant annual commitments rather than per-seat SaaS. There is no self-serve tier or public price page.

Engage the Maven AGI sales team directly for pricing. Budget for fast deployment (days not weeks) — implementation overhead is lower than traditional enterprise AI platforms.

Pros & cons

Who should use Maven AGI?

Maven AGI is the right choice for mid-market and enterprise CX teams that have outgrown conventional helpdesk automation and need a platform that takes genuine ownership of customer conversations rather than just routing them. It’s particularly strong for organisations already on Zendesk, Salesforce or Freshdesk who want to overlay resolution-focused AI rather than replace infrastructure, and for teams that value fast deployment and measurable outcomes over lengthy build cycles. If your goal is to move from chatbot deflection numbers to true resolution metrics, Maven is purpose-built for exactly that.

Frequently asked questions