What is Aisera?

Aisera is an enterprise agentic AI platform that automates and transforms service operations across IT, HR, finance, legal, facilities and customer service. It does not replace your existing ITSM stack — ServiceNow, Workday, Jira Service Management — it layers on top as a cognitive AI tier, providing a natural-language interface that can autonomously triage, resolve and escalate requests without routing them through a human agent.

Founded in 2017, Aisera raised $164.5m at a reported $771.8m valuation before being acquired by Automation Anywhere in November 2025. Prior to acquisition it had 100+ AI engineers and a customer list that included Autodesk, McAfee, Lifescan and NJ Transit. Auto-resolution rates of 65–89% on incoming support requests are documented across those deployments — figures that are genuinely impressive for a production enterprise environment.

The Automation Anywhere acquisition — the dominant 2026 fact

Automation Anywhere (the leading Agentic Process Automation company) announced the acquisition of Aisera on 4 November 2025. The strategic logic: Aisera’s conversational AI trained on hundreds of millions of service interactions plus Automation Anywhere’s RPA and automation portfolio creates what both call the world’s most comprehensive agentic automation stack. The combined company’s pitch is blunt — AI agents could reduce ITSM seat requirements by up to 40%, and Automation Anywhere intends to charge based on actual work done rather than underutilised per-seat licences.

For buyers in 2026, this cuts both ways. Existing Aisera customers retain their platform, support teams and service continuity. But product prioritisation will increasingly reflect Automation Anywhere’s broader strategy, and buyers should expect tighter enterprise bundling, longer procurement cycles and possible changes to packaging over time.

Core platform and products

AI Service Desk

The flagship product. Aisera’s AI understands natural language intent, retrieves knowledge from internal systems (SharePoint, Confluence, ServiceNow KBs, third-party service catalogues) and triggers automated actions — ticket creation, password resets, access provisioning, status updates, PTO approvals — without involving a human. It supports intent matching, context switching and exception handling for genuinely human-like conversations across IT, HR and more.

Aisera Unify

The multi-department orchestration layer. Where AI Service Desk handles a single domain, Aisera Unify acts as the universal entry point — routing requests across IT, HR, Finance, Procurement and Facilities and eliminating siloed service portals. The “single pane of glass” view into all enterprise knowledge is one of Aisera’s most cited differentiators.

Agent Assist & AIOps

Agent Assist surfaces real-time suggestions and context to human agents mid-conversation, boosting throughput and consistency. AIOps analyses incidents from ticketing platforms and telemetry data to identify root causes proactively, reducing mean time to resolution and noise for IT Ops teams.

LLM Studio & bring-your-own-model

Aisera’s LLM Studio lets enterprises tune AI models using their own organisational knowledge and ITSM data. The platform supports both Aisera’s proprietary LLM and third-party models, with a no-rip-and-replace approach to existing infrastructure and 40+ pre-built connectors including ServiceNow, Salesforce, Zendesk, Workday, SharePoint and Jira.

Aisera scorecard

Overall score is the average of the eight categories above, weighted toward enterprise IT/HR service-management priorities.

Aisera pricing

Aisera’s pricing page returns a 404 as of May 2026 — all pricing requires a custom quote via the sales team. The only publicly verifiable anchor points come from the Microsoft Azure Marketplace, where Aisera’s AI Service Desk is listed at $200,000 per year for up to 1,000 users and $1,200,000 per year for up to 10,000 users (annual upfront). Third-party procurement aggregator Vendr puts the median deal at roughly $90,000 per year, with a verified range of approximately $50,000–$120,000. Final pricing depends on modules licensed, user count, department scope, integration complexity and SLA tier.

Figures are third-party estimates and Azure Marketplace list prices; actual negotiated deals will differ. Budget for professional services on top of licence cost.

Pros & cons

Who should use Aisera?

Aisera is purpose-built for large enterprises with mature ITSM environments, high service-request volumes and the technical depth to configure and maintain an enterprise AI deployment over time. It’s particularly strong for organisations already running ServiceNow, Workday or Salesforce who want to layer agentic AI on top without replacing existing investments, and for those excited by the combined Automation Anywhere APA + Aisera conversational AI story. It’s a poor fit for small teams, organisations needing pricing clarity before a sales conversation, or anyone wanting fast time-to-value without an extended professional-services engagement.

Frequently asked questions